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Interview remodelers and select one that you feel comfortable with. One who has
experience with your type of project and who understands what you want to achieve.
Trust is critical, for both you and the remodeler.Ask if the remodeler is a member of the local association (affiliated with the
National Home Builders Association.) What type of warranty does the remodeler
provide? A legitimate business will not be offended by these types of questions.
To verify the accuracy of a remodeler's responses, ask for at least three referrals to
people for whom the remodeler has done the same type of work. Since the remodeler
will be providing the list of referrals, you would expect them to say they are satisfied
with the work done. You should go beyond that and gather more in-depth details with
questions, such as:
- Is the finished project what you thought it
would be? (The answer to this should tell you if the remodeler is good at
communicating what you ultimately get.)
- Was the project completed on time? Were
there any big surprises along the way? (These inquiries will help you gauge
whether or not the remodeler's processes are standardized and under control.)
- Did you have to ask the remodeler to correct
problems you found during the construction process? (The answer to this will
show if the remodeler has high quality standards.)
- As the job progresses, how did the remodeler
keep you informed and address any of your concerns? (This speaks to the
remodeler's desire to keep customers satisfied from start to finish.)
- Did you have cause to call the remodeler back
after the job was complete? For what reason? How long did it take to resolve
the problem? (This will help you see if the remodeler stands behind his
work.)
- What changes, if any, would you make if you
could do the job again? (This question will garner useful information about
the remodeler's design expertise and ability to anticipate your needs.)
Armed with the answers to all of these questions, you
should be able to sift through potential remodelers and find one with high quality
standards.
Once the actual work begins, communication between the
contractor and homeowner is essential. It is important to maintain an exchange of
information.
To view a list of Remodelers who are members of the
Builders Association of Northeast Indiana, please visit our Member
Directory. |
